ANSWERS TO COMMON QUESTIONS ABOUT OUR SERVICES

We know that in many cases our support is essential for the proper functioning of the equippment. See this page of questions and answers ... maybe the answer to your problem is here.

PARTTEAM GROUP | OEMKIOSKS INTEGRATES A SET OF PRODUCTION LINES, THAT ALLOW THE PROCESSING AND MANUFACTURE OF MULTIMEDIA KIOSKS IN SEVERAL MATERIALS SUCH AS PAINTED STEEL, STAINLESS STEEL, ALUMINUM, ACRYLIC, MDF AND OTHER MATERIALS

Partteam Group & OEMKIOSKS is proud to be one of the few national (Portuguese) manufacturers of multimedia kiosks. The company uses advanced technologic sytems that allow the production of small or series of kiosks, guaranteeing a high quality in the final product.

We produce kiosks with structures in stainless, mahogany, carbon steel, glass, etc., with a wide range of standard models we have the capacity to produce custom kiosks the way the customer wants. All of our models has a robust structure, metal or stainless and antivandalic with security locks and ventilation systems.

All the kiosks components are produced and/or developed to prevent vandalism.

At all stages of the manufacturing process, from technical design to the packaging, technical staff will comply with procedures and standards set, which assures a unique quality of the final product.

THE PROFESSIONALIZATION AND CONTINUOUS TRAINING OF EMPLOYEES, MONITORING THE WORK ENVIRONMENT, CHECKING THE SATISFACTION OF EMPLOYEES, SUPPLIERS AND CUSTOMERS IS A PROCESS THAT IS CONTINUALLY IN PRACTICE.

PARTTEAM GROUP | OEMKIOSKS selected a set of production lines, mostly with the Quality System Management certification according to ISO 9001:2008

Also regarding the equipment sell to the market and the corresponding future treatment of electrical waste PARTTEAM GROUP is duly registered at the National Association for the Electrical and Electronic Equipment regist, wich has been assigned the producer number PT001712

PARTTEAM GROUP select and gives the waste electrical and electronic management to the company AMB3E.

All equipment sold by the PARTTEAM GROUP have the CE mark which is the guarantee that the product meets the standards in Community directives. PARTTEAM GROUP is not responsible for specific compatibility or compliance in the customer jurisdiction.

The company is also proactive because all components that take part of the equipment meet the European RoHS directive, which restricts the use of harmful chemicals into the ecosystem, as well as comply with the limits for Class B digital devices in conformity with Part 15 of FCC rules, which define that:

(1). These devices may not cause harmful interference
(2). These devices must accept any interference received, including interference that may cause undesired operation.

The environment preservation and the adoption of behaviors that allow the reduced use of harmful chemicals is a constant concern of the company.

PARTTEAM GROUP | OEMKIOSKS ASSUMES A QUALITY POLICY AND BUSINESS SENSE, BASED ON THE FOLLOWING COMMITMENTS

Client Satisfaction

Partteam Group | OEMKIOSKS has defined processes for identify the needs and requirements of customers, in order to plan and deliver services that meet and, if possible, exceed their expectations.

Scientific and Technological Development

Commitment and ongoing involvement of their colaborators in the technological equipment development, providing scientific and technical upgrading of its professional staff, that guarantee the maximum quality services

Continuous Improvement

O Partteam Group | OEMKIOSKS compromises to continuously improve their performance in quality management, through the establishment and revision of goals and targets that aim to optimize their processes, promoting communication with customers, employees and suppliers.

WE SEEK CUSTOMER SATISFACTION THROUGH THE IMPLEMENTATION OF TECHNICAL ASSISTANCE PROCESSES, THAT ALLOW A QUICK AND EFFECTIVE REPAIR OR REPLACE OF THE EQUIPMENT.

The warranty of multimedia kiosks manufactured / sold and components is 1 year against manufacturing defects and if there is no indication in the contracts, all other equipment / components that are part of the kiosks have 1 year warranty against manufacturing defects. This period can be extended.

The warranty only covers any equipment defects that occur during the same period (1 year) and is closely limited to the free replacement of parts with manufacturing defects.

These substitutions can only be made when the pieces with manufacturing defect are returned to Partteam Group | OEMKIOSKS facilities.

The warranty of any equipment does not cover normal wear caused by its use over time, and the following points:

- Repair of damage caused by any accident or caused by majeur forces;
- Improper wiring or misuse by the CUSTOMER;
- Weaknesses in the electrical installation supply;
- Intervention by persons outside PARTTEAM GROUP;
- Any other action of the responsibility of the CUSTOMER;
- Supply and installation of toners;
- Correction of errors caused by the use of operating supplies not conforming to those who are specified by the manufacturer;

Still left an explanation, that the warranty of the equipment is only against manufacturing defects, begining on the sales date (invoice date) and not considered the anomalies caused by mishandling or wear the equipment. All periods presented are for consumers guarantees, while business customers (companies) under the warranty provided by each manufacturers. In some specific cases the warranty of the equipment begins from the date of manufacture of the equipment (example: air conditioning).

Any damage, in the warranty period, which was from the responsibility of the CUSTOMER, will be charged upon budget to the customer.

All transportation costs involved in travel / transportation equipment to Partteam Group facilities are paid by the customer.

Partteam is not responsible for customs duties or any finantial or other costs related to importing devices into customer country. Customer voids the warranty by unauthorized service or tampering with the equipment in any manner not presented in the techical service manual.

If order is made by a reseller, he is free to form his contracts with his customers, namely the warranty duties, but must consider the applicable law and the commercial practice usual in the business concerned and also the warranty conditions presented by Partteam Group. Dealer will, while selling the products, point out in an appropriate way that warranty claims of the customer have to be directed to the reseller and not to Partteam Group. In the event of warranty claims the reseller shall not be entitled to refer the customer directly to Partteam Group.

PARTTEAM & OEMKIOSKS PROVIDES PRODUCTS THAT ARE FULLY COMPLIANT WITH CE CERTIFICATION REQUIREMENTS AND OTHER SAFETY AND REGULATORY CERTIFICATIONS

Equipments are tested with the requirements set out in the Council Directive on the Approximation of the Laws of the Member States relating to Electromagnetic Compatibility 89/336/EEC and the Council Directive relating to Low Voltage 73/23/EEC as well as the Council Directive R&TTE 1999/5/EG.

We are aware about Americans with Disabilities Act (ADA) Accessibility Guidelines (ADAAG) for ITMs (Information / Transaction Machines: Kiosks, ATMs etc.) and we improving our methods and products to achieve this guidelines.

You can know more about ADA at this link:

http://trace.wisc.edu/docs/compliance_with_the_ada_for_itm/comply.html

WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS

The customer alone is bearing responsibility for the correct constructive configuration of the products, the correct choice of material, as well as the actual workability, even if having been counseled by the PARTTEAM GROUP during development or in the proposal presentation.

Product developed by PARTTEAM is provided 'As Is' without any any express or implied warranty of any kind, including but not limited to any warranties of merchantability, no infringement, or fitness of a particular purpose.

WE WILL HELP YOU GET ONE !

First you should request to PARTTEAM GROUP a specific proposal presenting all the needs about the components that we should integrate into the equipment.

If proposal is acccepted you shall order by issuing to PARTTEAM GROUP a purchase order, such purchase order to be made in writing, by email . All purchase orders shall be subject to acceptance by PARTTEAM GROUP, which shall indicate an expected shipping date and will proceed to the issue of a contract order and proforma invoice.

After acceptance of order, PARTTEAM GROUP will send a contract agreement that must be filled, signed and stamp by authorized person of customer. Upon reception of this contract by PARTTEAM GROUP, a proforma invoice will be sent to customer. Production of products will start after confirmation of payment and validation of final production drawings.

PARTTEAM reserves the right to change prices for the products. Customers orders are subject to prices currently valid in the price table or related to any specific proposal made by PARTTEAM which is still at that time valid (validity period presented in the proposal)

Prices shall be Exworks from Party A facilities (4770-287 Lagoa Vila Nova Famalicão, Portugal) in Euros and do not include VAT or other any expenses. Prices are strictly associated to products presented in price table or proposals.

Yes, however note that PARTTEAM GROUP & OEMKIOSKS already has several exclusive distributors and partners in other countries, thereby ensuring that the exclusivity awarded to these distributors is accomplished by us, we can redirect your request to one of our partners or distributors.

OUR GOAL IS TO HELP YOU

First carefully read the instructions document that follows along with the product. If you can not find the answer to your question then please contact the dealer who sold you the equipment for further informations.

In case you have purchase the equippment directly from our company, then you should contact us.

Please note that we will not provide any technical assistance in software issues as we dont provide software for this device, but we only provide SDKs and APIs. In case of software issue, you should contact the company that developed software.

You can send an email to our technical support or contact us by phone.

Technical Support Phone: + 351 252 378 589
Technical Support email: tech@oemkiosks.com
Technical Support timetable: 9:30 a.m. to 18:30 GMT (Monday to Friday business days)