HOW TO IMPROVE CUSTOMER EXPERIENCE IN THE RESTAURANT – QSR ( QUICK SERVE RESTAURANTS ) SELF-SERVICE KIOSKS

Excellence in serving a restaurant is crucial to the success of the business. In an increasingly connected and autonomous world, we can see that consumer behavior has changed.

No one likes to face queues and the customer service experience in fast-service restaurants is also undergoing major changes and transformations.

The self-service digital kiosks for QSR ( Quick Serve Restaurants ) are the future and have several essential advantages:

  • The customer spends more money when using this method, since to register the order he runs through the entire digital menu and visualizes available products, leveraging the purchase of items that hadn’t even thought about before;
  • It reduces the likelihood of requests being wrong, since part of the process is done by the client;
  • Capacity of choice given to the customer, who can choose the traditional method or the autonomous use of the kiosk;
  • Improved view of the images of the menus and what each one represents, as well as more information and details about them;
  • Faster, autonomous and efficient service;
  • Reduces costs in hiring more employees;
  • Employees work more concentrated, which enables faster service;
  • Possibility to change the display and the menus quickly and without associated costs.

There are many benefits but to summarize, the use of these digital kiosks provides increased sales, reduced costs, increased profit margin and better service!

With this, the restaurant offer a different, agile and practical experience to the customer and this could be the differentiation that needs in relation to the competition.

Decrease the queues in the attendance. Provide more convenience to the customer. Modernize your restaurant !

The PARTTEAM & OEMKIOSKS group has several solutions and develops equipment to the needs of the client and project.

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